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2021 AGENDA

SESSION ONE: BUILDING THE FUTURE OF BANKING: THE STATE OF AUTOMATION IN FINANCIAL SERVICES TODAY

LIVE SESSION| PANEL

TIME: 11:30 AM EST – 12:15 PM EST

  • Where and how automation advanced through the pandemic 
  • New technologies in robotic process automation, intelligent workflow optimization and OCR 
  • Key areas of opportunity for automation over the next two years 

PANELISTS:

MODERATOR:

  • JJ Hornblass, Founder & Chief Executive Officer, Bank Automation News

SESSION TWO: DEMOvation CHALLENGE & LIVE JUDGING

LIVE SESSION| DEMOvation CHALLENGE

TIME: 12:30 PM EST – 1:30 PM EST

Fintech startups pushing the envelope on automation technology will take the virtual stage to demo their products and services. Attendees will cast their votes in real time for the favorite fintechs and a panel of industry experts will judge the startups on technology stacks and business models — revealing their calculus of a successful automation venture — and ultimately determine this year’s DEMOvation Challenge winner.

JUDGES:

MODERATOR:

  • JJ Hornblass, Founder & Chief Executive Officer, Bank Automation News

BONUS SESSION:ELEVATE CUSTOMER EXPERIENCE WITH INSIGHTS-DRIVEN INTERACTIONS

ON-DEMAND SESSION| PRESENTATION

TIME: 1:30 PM EST – 2:00 PM EST

Emerging technologies are redefining success for financial institutions. Traditional success criteria such as scale of assets, high cost of switching, or customer relationship exclusivity make way for using data at scale to provide highly tailored experiences for customers.
Learn how banking customers are making use of digital channels for communication, payments, and to create new products and services that ensure they stay competitive. In this new dynamic, maintaining a consistent 360-degree view of the customer is critical to ensure a positive customer experience. Attend this session to learn:
  • How speed and agility can be added to your CX solutions to deliver real-time responses to customer needs.
  • How to react rapidly to continuously changing real-time data and events
  • How unfixable CX systems quirks can be addressed to deliver incremental customer value.

PRESENTERS:

  • Marius Bogoevici, Chief Solutions Architect, Financial Services, Red Hat
  • Meg Foley, Senior Principal, Digital Transformation Strategy, Application Services Solutions, Red Hat

Session Presented By:

SESSION THREE: NEW USE CASES FOR VIRTUAL ASSISTANT DEVELOPMENT AND DEPLOYMENT

LIVE SESSION| PANEL

TIME: 2:15 PM EST – 3:00 PM EST

  • Methods for advancing and measuring chatbot efficacy 
  • Creating the seamless handoff of chatbot service engagements to different service channels 
  • New developments in language identification and processing 

PANELISTS:

MODERATOR:

SESSION FOUR:CX AUTOMATION AND THE PURSUIT OF THE PHY-GITAL EXPERIENCE

ON-DEMAND SESSION| PRESENTATION

TIME: 3:15 PM EST – 3:45 PM EST

  • Enabling digital client experience through automation
  • Combining in-person plus digital experiences
  • Building experiences that deepen relationships, particularly with young Americans

PRESENTER:

MODERATOR:

  • JJ Hornblass, Founder & Chief Executive Officer, Bank Automation News

SESSION FIVE: FIRESIDE CHAT

LIVE SESSION| FIRESIDE CHAT

TIME: 11:30 AM EST – 12:15 PM EST

Ganesh Krishnan, Enterprise Chief Information Officer at PNC Bank will sit down for a deep conversation on banking and automation trends. 

MODERATOR:

  • JJ Hornblass, Founder & Chief Executive Officer, Bank Automation News

SPONSORED BY:

SESSION SIX: AUTOMATED PERSONALIZED ENGAGEMENT AT SCALE

LIVE SESSION| PANEL

TIME: 12:30 PM EST – 1:15 PM EST

SESSION SEVEN: IGNITE IDEAS

LIVE SESSION| PRESENTATIONS

TIME: 1:30 PM EST – 2:30 PM EST

During this session, we will host innovative speakers who will share “Ted Talks” on topics of interest and passion to them and to banking automation. 

PRESENTERS:

MODERATOR:

  • JJ Hornblass, Founder & Chief Executive Officer, Bank Automation News