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2021 AGENDA

SESSION ONE: BUILDING THE FUTURE OF BANKING: THE STATE OF AUTOMATION IN FINANCIAL SERVICES TODAY

LIVE SESSION| PANEL

TIME: 11:30 AM EST – 12:15 PM EST

  • Where and how automation advanced through the pandemic 
  • New technologies in robotic process automation, intelligent workflow optimization and OCR 
  • Key areas of opportunity for automation over the next two years 

PANELISTS:

MODERATOR:

  • JJ Hornblass, Founder & Chief Executive Officer, Bank Automation News

SESSION TWO: DEMOvation CHALLENGE & LIVE JUDGING

LIVE SESSION| DEMOvation CHALLENGE

TIME: 12:30 PM EST – 1:30 PM EST

Fintech startups pushing the envelope on automation technology will take the virtual stage to demo their products and services. Attendees will cast their votes in real time for the favorite fintechs and a panel of industry experts will judge the startups on technology stacks and business models — revealing their calculus of a successful automation venture — and ultimately determine this year’s DEMOvation Challenge winner.

MODERATOR:

  • Bianca Chan, Editor, Bank Automation News

SESSION THREE: NEW USE CASES FOR CHATBOT DEVELOPMENT AND DEPLOYMENT

LIVE SESSION| PANEL

TIME: 2:15 PM EST – 3:00 PM EST

  • Methods for advancing and measuring chatbot efficacy 
  • Creating the seamless handoff of chatbot service engagements to different service channels 
  • New developments in language identification and processing 

PANELISTS:

MODERATOR:

  • Bianca Chan, Editor, Bank Automation News

SESSION FOUR: DYNAMIC CX AUTOMATION PRINCIPLES AND IDEAS TO IMPROVE THE CUSTOMER JOURNEY

ON-DEMAND SESSION| PRESENTATION

TIME: 3:15 PM EST – 3:45 PM EST

  • Improving speed and scale through automation 
  • Emerging uses of customer data 
  • Creating an omnichannel experience 

PRESENTER:

MODERATOR:

  • Loraine Lawson, Associate Editor, Bank Automation News

SESSION FIVE: FIRESIDE CHAT

LIVE SESSION| FIRESIDE CHAT

TIME: 11:30 AM EST – 12:15 PM EST

Ganesh Krishnan, Chief Information Officer at PNC Bank will sit down for a deep conversation on banking and automation trends. 

MODERATOR:

  • JJ Hornblass, Founder & Chief Executive Officer, Bank Automation News

SESSION SIX: AUTOMATED PERSONALIZED ENGAGEMENT AT SCALE

LIVE SESSION| PANEL

TIME: 12:30 PM EST – 1:15 PM EST

  • Integrating personalized insights into the customer journey 
  • Use cases for personalized deliverables 
  • Best practices for improving engagement metrics 

PANELISTS:

MODERATOR:

  • Bianca Chan, Editor, Bank Automation News

SESSION SEVEN: IGNITE IDEAS

LIVE SESSION| PRESENTATIONS

TIME: 1:30 PM EST – 2:30 PM EST

During this session, we will host innovative speakers who will share “Ted Talks” on topics of interest and passion to them and to banking automation. 

PRESENTERS:

MODERATOR:

  • Loraine Lawson, Associate Editor, Bank Automation News

SESSION EIGHT: AUTOMATIONS IN ENTERPRISE WORKFLOW THROUGHOUT THE BANKING PROCESS

ON-DEMAND SESSION| PRESENTATION

TIME: 2:30 PM EST – 3:00 PM EST

  • Banking-specific automated infrastructure  
  • Security considerations and protocols 
  • ROI implications

PRESENTER:

MODERATOR:

  • Loraine Lawson, Associate Editor, Bank Automation News